Terms of service

Welcome to Zanisa. These Terms of Service (“Terms”) govern your use of our website zanisa.shop and any purchases you make from our store. By accessing our website or placing an order, you agree to these Terms.

📍 General Information

This website is operated by Zanisa, located at:

Zanisa
820 176 St Sw, Edmonton Alberta T6W 2X3, Canada
📧 buchrabenali718@gmail.com
📞 581-426-7725

Throughout the site, “we”, “us”, and “our” refer to Zanisa.

🛒 Eligibility to Use Our Store

By using our website, you confirm that:

You are at least the age of majority in your country or have permission from a parent/guardian
You will use our products and services only for lawful purposes
You will not attempt to misuse, hack, or interfere with the website

📦 Orders & Acceptance

When you place an order:

You are making an offer to purchase a product
We reserve the right to accept or decline any order for any reason
Order confirmation emails do not guarantee acceptance until payment is processed and the order is shipped

We may cancel orders in cases of:

Suspected fraud or unauthorized transactions
Product availability issues
Pricing or listing errors
Violation of our policies

💳 Pricing & Payment

All prices are listed in the applicable currency shown on the website
We reserve the right to update prices at any time without notice
Payment must be completed at checkout using supported payment methods
You agree to provide accurate billing and payment information

🚚 Shipping Policy

We ship to Canada only
Standard delivery time: 3–5 business days
Shipping is always free
Handling times may apply depending on order volume

We are not responsible for delays caused by carriers, weather, or customs processing.

🔄 Returns & Refunds

We offer a customer-friendly return policy:

Returns accepted within 30 days of delivery
Items must be unused and in original condition
Free return shipping
No restocking fees
No final sale items

Refunds are processed within 14 business days after inspection of returned items and issued to the original payment method.

📦 Product Information

We aim to display accurate product descriptions, images, and details. However:

We do not guarantee that product descriptions are error-free
Colors or appearance may vary depending on screen settings
We reserve the right to update or discontinue products without notice

🔐 Intellectual Property

All content on this website, including:

Logos
Product images
Text
Branding

is the property of Zanisa and may not be copied, reproduced, or used without permission.

🚫 Prohibited Uses

You are prohibited from using this site or its content to:

Break any laws or regulations
Engage in fraudulent activity
Upload malicious code or viruses
Collect or misuse customer data
Interfere with website functionality

🧾 Limitation of Liability

Zanisa is not liable for:

Indirect or incidental damages
Delays in shipping or delivery caused by third parties
Misuse of products after purchase
Technical issues beyond our control

All products are used at the customer’s own discretion.

🔁 Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page. Continued use of the website means you accept the updated Terms.

📩 Contact Information

If you have any questions about these Terms, you can contact us:

📧 buchrabenali718@gmail.com
📞 581-426-7725
📍 820 176 St Sw, Edmonton Alberta T6W 2X3, Canada