Shipping policy

At Zanisa, we are committed to delivering your orders quickly, safely, and with no hidden costs. This Shipping Policy explains how we handle processing, delivery times, and shipping coverage for all orders placed on zanisa.shop.

📍 Shipping Coverage

We currently ship only within Canada.

All orders are processed and shipped from our fulfillment location:

Zanisa
820 176 St Sw, Edmonton Alberta T6W 2X3, Canada

🚚 Shipping Costs

We offer a simple and transparent shipping structure:

Standard Shipping: FREE
No hidden fees at checkout
No minimum order requirement

⏱ Processing Time

Before your order is shipped, it goes through a handling process:

Order processing time: 1–2 business days
Processing occurs Monday to Friday (excluding holidays)

Once your order is processed, it is handed over to the shipping carrier.

📦 Delivery Times

After processing, estimated delivery times are:

Standard Shipping: 3–5 business days (Canada only)

Delivery times may vary slightly depending on:

Your location in Canada
Carrier delays
Weather conditions
Peak shopping seasons

📬 Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking details (if available from the carrier).

You can use this tracking number to monitor your delivery in real time.

⚠️ Shipping Delays

While we aim to deliver within the estimated timeframes, delays may occur due to:

High order volume
Courier disruptions
Weather conditions
Public holidays

If your order is significantly delayed, please contact our support team.

📦 Incorrect Address Disclaimer

Please ensure your shipping details are correct at checkout.

We are not responsible for:

Orders shipped to incorrect addresses provided by the customer
Failed deliveries due to incomplete address information

If you notice an error, contact us immediately:

📧 buchrabenali718@gmail.com
📞 581-426-7725

🔄 Lost or Missing Packages

If your order appears lost or missing:

Check tracking updates first
Contact the shipping carrier
Then reach out to us for assistance

We will support you in resolving the issue as quickly as possible.

📦 Damaged Packages

If your order arrives damaged:

Contact us within 48 hours of delivery
Include photos of the product and packaging
We will offer a replacement or refund depending on the situation

📞 Contact Us

For any shipping-related questions:

Zanisa Support
📧 buchrabenali718@gmail.com
📞 581-426-7725
📍 820 176 St Sw, Edmonton Alberta T6W 2X3, Canada