Refund policy

At Zanisa, we want you to feel confident with every purchase. If something isn’t right, we offer a simple and fair return process designed to keep things easy and stress-free.

📍 Return Eligibility (30 Days)

You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

The item must be in its original condition
The item must be unused and undamaged
All original packaging must be included when possible

We do not sell final sale items, which means all products are eligible for return within the 30-day window.

🔄 How to Start a Return

To initiate a return, contact us directly:

📧 Email: buchrabenali718@gmail.com
📞 Phone: 581-426-7725
📍 Address: 820 176 St Sw, Edmonton Alberta T6W 2X3, Canada

Please include your:

Order number
Product(s) you want to return
Reason for return (optional but helpful)

Once approved, we will provide return instructions and a return shipping label.

🚚 Return Shipping

We offer:

Free return shipping on all approved returns

You will not need to pay for return postage. We cover return shipping costs to make the process smooth and risk-free.

💳 Refunds

Once your return is received and inspected:

Refunds are processed within 14 business days
Refunds are issued to your original payment method
You will receive a confirmation email once the refund is completed

If your refund is delayed, please check with your bank or payment provider as processing times may vary.

📦 Damaged or Incorrect Items

If you receive:

A damaged item
A defective product
The wrong item

Please contact us within 48 hours of delivery with photos of the issue. We will replace the item or issue a full refund at no extra cost.

❌ Non-Returnable Situations

We may not accept returns if:

The item shows signs of misuse or damage caused by the customer
The return request is made after 30 days
The item is not in its original condition

🌍 Important Notes

Shipping is always free across Canada
Standard delivery time is 3–5 business days
Return requests are processed in order of receipt
We reserve the right to refuse returns that do not meet policy conditions