FAQ
đ§ąÂ About Zanisa
Q: What does Zanisa sell?
A: Zanisa offers premium street-ready styles â with a focus on high-quality fitted and snapback caps inspired by modern urban culture.
đ Shipping
Q: Do you ship internationally?
A: At the moment, we only ship within the United States.
Q: How much does shipping cost?
A: Shipping is always free â no extra fees at checkout.
Q: How long does delivery take?
A: Orders are processed within 1â2 business days and delivered in 2â4 business days after dispatch.
Q: Can I track my order?
A: Yes! As soon as your order ships, youâll receive a tracking link by email to follow your delivery in real time.
đ Returns & Exchanges
Q: What is your return policy?
A: You can return any item within 30 days of delivery â free return shipping and no restocking fees.
Q: How do I start a return?
A: Email us at support@zanisa.shop with your order number and reason for return. Weâll send you a prepaid return label.
Q: Can I exchange my cap for another size or style?
A: Yes! Just mention that youâd like an exchange when you contact us, and weâll arrange it for you.
đł Orders & Payments
Q: What payment methods do you accept?
A: We accept all major payment options â Visa, Mastercard, American Express, Apple Pay, and more via Shopify Payments.
Q: I entered the wrong shipping address â what should I do?
A: Contact us immediately at support@zanisa.shop. If your order hasnât shipped yet, weâll update it for you.
đŠ Product Information
Q: How do I know which size to order?
A: Most caps follow standard fitted sizes. Check each product page for size guidance or contact us if youâre unsure.
Q: Are your products authentic?
A: Absolutely. Every cap we sell is 100% authentic and sourced from trusted suppliers.
đŹ Contact Us
Still need help? Weâre here for you.
đ§ Email: support@zanisa.shop
đ Phone: +1 (702) 200-1747
đ Hours: Monday to Friday, 9:00 AM â 6:00 PM (Pacific Time)