FAQ
Here are answers to the most common questions about orders, shipping, returns, and products at Zanisa.
📦 Where do you ship?
We currently ship only within Canada.
All orders are processed and delivered domestically to ensure faster and more reliable shipping times.
🚚 How long does shipping take?
-
Processing time: 1–2 business days
-
Delivery time: 3–5 business days (Standard Shipping)
Total estimated delivery time is usually 4–7 business days from the time you place your order.
💸 Is shipping free?
Yes.
We offer FREE standard shipping on all orders, with no minimum purchase required.
📍 Where is my order shipped from?
All orders are shipped from our fulfillment location in Canada:
Zanisa
820 176 St Sw
Edmonton Alberta T6W 2X3
Canada
🔍 How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking details (when available).
You can use this tracking number to follow your delivery in real time.
🔄 What is your return policy?
We offer a simple and customer-friendly return policy:
-
Returns accepted within 30 days of delivery
-
Items must be unused and in original condition
-
Free return shipping
-
No restocking fees
-
No final sale items
💳 When will I receive my refund?
Once your return is received and inspected:
-
Refunds are processed within 14 business days
-
Refunds are issued to your original payment method
📦 What if my item arrives damaged?
If your order arrives damaged or incorrect:
-
Contact us within 48 hours of delivery
-
Send photos of the item and packaging
-
We will replace it or issue a refund
❓ Can I cancel my order?
Orders can only be canceled if they have not yet been processed or shipped.
Please contact us immediately if you need to request a cancellation.
🛒 What products do you sell?
Zanisa focuses on kitchen essentials and cooking tools, designed to make food preparation easier, faster, and more efficient.
📧 How can I contact support?
You can reach us anytime:
📧 buchrabenali718@gmail.com
📞 581-426-7725
📍 820 176 St Sw, Edmonton Alberta T6W 2X3, Canada